Author Archives: admin

Keepmoat can’t get enough of MyKeepmoatHell

Keepmoat are desperate to look at our website. Keepmoat refused to respond to any more correspondence from us last year (2014). However, they kept coming to our website and using up a huge amount of bandwidth.

So with this in mind we decide to block their IP address. After all they believe the matter is closed so why keep checking our website?

Subsequently Keepmoat changed their IP – so we blocked that – just so they could visit mykeepmoathell, but why bother when they don’t care what we have to say?

We get it Keepmoat: you don’t give a shit what people think of your company, your brand image is meaningless and has no worth, you don’t care what your staff do and you don’t care who they do it to. Sums it up, right? Probably not because why would you keep visiting the site? My guess is one of the named parties, maybe you Mark Knight, doesn’t like the personal stuff?

Mark, if it is you, you can’t say we have lied. You can’t say that we didn’t give you opportunity to put things right. You can’t say that our opinions are not based on fact (that is the opinion of you being a bit of a tit). I pointed out to you that unless my husband had mastered time travel or he has a doppelganger he couldn’t have signed that reservation form, yet you still claim that it wasn’t forged. We can make only one conclusion from that: you’re not the sharpest tool in the box. Now I’m not saying that to offend, I’m just speaking my mind. I believe in freedom of speech even if that means what one person has to say offends another.

I’m sure you will be back to the site, I could tell you how but I’m sure you have or will be asking your IT team what to do. You’re paying them so you might as well use them.

Boomshanka,

Ayshea.

PS Mark: You might have had the video taken off YouTube but sadly for you this website doesn’t follow the same rules. 

 

Hyde Housing

Some more unhappy tenants who have had a bad experience with dealing with Keepmoat: https://www.facebook.com/groups/1495535657339414/

Uploaded to the Hyde Housing Independent Resident Group Facebook group by Dino J Comet. Don’t think he will mind me posting it here.

They are also subject to having their posts deleted from Facebook, sounds familiar I wonder who else that has happened to 😉

Hype housing deleting posts

Deleting posts from Facebook

Why are Keepmoat so desperate to hide complaints? Why don’t they actually resolve them rather than trying to cover them up? They don’t want bad publicity but by covering up their mistakes they just make themselves look worse.

Christmas to Keepmoat

Merry Crimbo to Keepmoat

My Keepmoat Hell would like to thank all the Keepmoat staff involved in making this site possible. Without your incompetence and unwillingness we would have no material for our site at all.

Under the guise of making a documentary, we managed to secure access to Keepmoat’s head office in Doncaster so that you can see what goes off there on a typical day. We managed to capture Peter Hindley, Suzanne Gagen, Mandy Merrin, Mark Knight* and our man on the inside, Adolf Hitler, taking part in what they described as a very important meeting about Brearley Forge.

*We believe Mark Knight sent in a much slimmer Doppelganger as our film crew have it on good authority that elf outfits are not available in size FB.

TAGS: Keepmoat Homes Elves, Keepmoat Homes Merry Christmas, Suzanne Gagen, Mandy Merrin, Peter Hindley, Mark Knight, Hitler.

Christmas to Keepmoat

Christmas to Keepmoat
Baubles photo by Graeme Maclean, text added by us, see Creative Commons License: https://creativecommons.org/licenses/by/2.0/legalcod

Whoops, broke my foot!

Whilst carrying my 4 month old son downstairs I managed to miss a step. If I hadn’t been carrying him I might have been able to put my hand out and stop myself falling. But I was falling to the top of the stairs and had to hold on to him to stop him falling down the rest of the stairs.

falling downstairs

What a tit!

Elijah was fine but I have broken one of the metatarsus bones and need to go back to hospital in 6 weeks.

broken foot

Doing the best “Sheffield Star Sad Face” I can whilst wearing my Dad’s jogging bottoms and fishing club t-shirt (dead classy!)

Brearley Forge is better than all the rest

During a WhatHouse? interview Mark Knight. Yorkshire Regional Managing Director, thinks the Brearley Forge Development is the best Keepmoat can offer: so dishonest staff that attempt to defraud customers is not only condoned by Keepmoat but to be applauded. Just hope that other Keepmoat developments haven’t yet achieved the high standards set at Brearley Forge, Parson Cross.

Which of the developments Keepmoat is currently developing do you think stands the best chance of winning a WhatHouse? Award?

The project that we will be submitting is the Sheffield Housing Company joint venture with Sheffield City Council to deliver 2,300 new build homes for sale and rent across the city.

The Sheffield Housing Company developments include Brearley Forge, Norfolk Park and Brearley Springs.

http://www.whathouse.com/news/article/540073a9534719a143000001/One-on-one+interview%253A+Mark+Knight+of+Keepmoat+Homes+Yorkshire#.VDPr4eZd350

We Have Exchanged!

Well after the nightmare Keepmoat put us through we were put off buying but as we have a toddler and a baby on the way we really wanted to move so they were settled in before the our little boy started nursery. We started looking at houses earlier this year, we decided no new builds and instead have been looking at ex-council houses.

It was harder for me to deal with the whole housing stuff (I just tended to not think about it unless I had to), my husband has coped a lot better as his attitude was it can’t be as bad as it was with Keepmoat. He was right we wanted to a buy a house the vendor wanted to sell. No jumping through hoops to get there, all fairly straight forward and we exchanged on Thursday (24/07/2014).

We are due to complete on the 1st of September as that is when the vendors 2 year fixed deal runs out – to be honest I don’t really care when we move as long as it was before Christmas, I’m just glad we are moving at all!

We used the same solicitor as last time and the vendor was using the same EA as we were using last time, so we ended up dealing with Karen from YourMove again. Again neither us nor the EA had trouble with getting hold of our solicitor and neither did the vendor’s solicitor – funny how it was only Keepmoat who had trouble getting hold of him? Anyway I don’t want to dwell on that I just thought it was worth mentioning.

Our new arrival is due on the 3rd of August so that is something else to look forward to along with our wedding anniversary next week (knowing our luck the baby will probably arrive on the same day!). The whole baby thing too so far has been a lot easier, I have anti-bodies which can effect the baby and had to be induced early last time as the anti-bodies can have more of an effect the longer the pregnancy goes on. I had to have loads of extra scans and blood tests too to check the baby was OK, this time the anti-bodies levels are low enough for me not to need extra scans and to be allowed to go into natural birth.

The house itself doesn’t need any work, I don’t normally might a bit of DIY but with two small kids it will nice to be able to move in and not start ripping things out! The only thing I plan on doing is decorating the kids bedrooms other than that it can stay as it is for the time being.

So it turns out that buying a house isn’t always so stressful!

Ayshea.

Singing the praises and the 7% rise in Sheffield House Prices

Published yesterday 15/07/2014 on the Sheffield Housing Company’s website: Sheffield is New Home Hotspot

An article all about how popular the homes are, how they are built to exacting standards, the bit where they show a happy couple holding the keys to their new home – nothing unexpected. The bit that caught my attention though was this: However, unlike in the South East, where Help to Buy has been cited as one of the reasons for dramatic house price rises, that is not the case in Sheffield.  Here mortgage companies are being very strict on valuations and prices have increased by around 7% on average over the past year*.

* According to statistics from the Nationwide House Price Index report – June 2014.”

So buying now means I pay on average 7% more, it is a shame I couldn’t have bought last year – oh hang on a minute I could have if Keepmoat had delivered their promises.

Customer Charter

“Customers are our first consideration”

After doing a bit of digging I have come across Keepmoat’s Customer Service Charter dated September 2012 (this is the most up to date version I can find: http://ripassetseu.s3.amazonaws.com/www.keepmoathomes.co.uk/_files/documents/sep_12/KEEP__1348153349_KM_LEAF08_-_Customer_Charter_1.pdf

“We, as a company, have trained staff who are aware of our key legal responsibilities and are available to help our customers throughout the purchasing process.” – I wonder what would have happened if they hadn’t been trying to help?

The document states, under the section titled “Making a reservation”, “A copy of our Customer Charter and The Consumer Code will be given to the customer, if not previously supplied.” – We didn’t receive either.

And after reading the document I have now, finally, found out what the complaints procedure is “If any customer is not satisfied with our service, they should make a complaint in writing and address this to our Regional Managing Director, clearly stating their issues. This letter will be receive a response within 7 working days.”

And my personal favourite quote from the document – “At Keepmoat, customers are our first consideration. We will endeavour to make the purchase of a Keepmoat home a pleasant experience and your ownership a delight.

Peter Hindley
Group Business Development Director”

Site Plan

This is the site plan that we were shown, we reserved Plot 42 (The Loxley, shown in Orange), it is not clear which side the door is on.

Original Site Map for Brearley Forge

Site Map for Brearley Forge, please click the image for a larger version.