Deleted Facebook Complaints

Have you complained to Keepmoat on their Facebook page only to notice that your comments have been deleted? Well don’t worry you are not the only one, it is standard  practice  to make all the nasty complaints go away. You might get even luckier and find that Keepmoat has blocked you from following them on Twitter or posting on their Facebook page. I see this has a good sign because clearly they don’t care what I write anymore, so that means they shouldn’t mind all the complaints I took screenshots of being published here.

FACEBOOK 190214 Swore at customer

Complaint about roof on Keepmoat house

FACEBOOK 210314 Missing Roof Tile

Complaint about leaking roof and no ventilation in bathroom in a Keepmoat home

FACEBOOK 190214 fence problems

Fence collapsed

FACEBOOK 190214 Leaky pipes complaints about staff

General complaint about staff and leaks in pipework

FACEBOOK 160314 problem with house emails ignored

Lack of response from Keepmoat Homes regarding a problem with the a property

Twitter Nailes 10062014

Nails found under lawn

Twitter - Work on Council House 10072014

Workmanship problems with work on council house renovation

Twitter 06062014 5 months for replacement door frame

Problems with door frame and long 5 month wait

TWITTER - Not clear what the complaint is about

Unknown context of complaint

TWITTER - REFURB 07072014

Problem with kitchen and bathroom

TWITTER - Lack of a Response from Dave Sheridan RE Windows

Problems with drafts from windows and doors

TWITTER - Lack of a Response

Lack of a response from Keepmoat Homes

TWITTER - Lack of a Response from Dave Sheridan RE Windows Page 2

Lack of response, see complaint about about draught from windows and doors

km 160414

Workmen left door unlocked after working on property

TWITTER - Deleted Tweets Made Reference To

Deleting customer tweets/ignoring the complaint – sounds familiar.

Facebook 11072014 - Asking about complaints made on Keepmoat Beware

Not a complaint but a reference to the Keepmoat Beware page, last time I checked Keepmoat had not responded to the question

FACEBOOK Complaint about workmanship in reference to award given 15052014

Unknown problem

FACEBOOK 02052014 Customer Service

Problem with poor customer service from Keepmoat Homes

Facebook 11062014 - Using criminals to provide security services

Issue regarding employment of security guards at their developments

Even after we have been told that new procedures have been put in place to ensure that complaints are responded to within 7 days people are still being ignored.

Even after we have been told that new procedures have been put in place to ensure that complaints are responded to within 7 days people are still being ignored.

Posted 25/09/2014 - leaking roof since July, still not sorted.

Posted 25/09/2014 – leaking roof since July, still not sorted.

Delayed Response to Complaint

Mortgage Offered Expired Before Complaint Resolved/ Delayed Response to Complaint

keepmoat homes ignoring problem

Keepmoat ignoring problem with missing door

Rude and ignorant staff Keepmoat staff

Rude and ignorant staff Keepmoat staff

Not dealing with a complaint

Not dealing with a complaint

Problems in bathroom

Keepmoat must be really shite to be likened to Jimmy Savile

Leaking roof

Leaking roof

Leaking roof for a year

Leaking roof for a year

Out of pocket because of Keepmoat

Out of pocket because of Keepmoat

Several problems with house including leaks

Problems with floorboards, guttering, boiler, sink…

no trust in Keepmoat

Wouldn’t trust Keepmoat to build a dog house

Problem with render on Keepmoat house

Ongoing problems with render on house

problems with house render

See above image for more details

Gotta love what Keepmoat say they will do and what they actually do, from their Facebook page:

“We want you to take part in our online discussions, and we love it when you comment on our posts, but if you post something that some of the other users may find offensive or rude, we will remove it from the page. Please think of others before you post.”

So presumably all the deleted complaints are offensive or rude according to Keepmoat. What their Code of Conduct for their Facebook page should say is “If we are embarrassed by any complaint made by a customer it will be removed – we don’t like people reading negative things about us as it makes us look bad.”

DISCLAIMER: The complaints shown have not been checked for accuracy and we make no claims of their validity. The complaints are shown here as Keepmoat remove complaints from their Facebook page and we believe that in the interest of honesty and fairness these complaints shouldn’t be hidden from public view. We have had our own complaint removed from their Facebook page without it being resolved.

TAGS: Keepmoat Complaints, Keepmoat Homes Complaints, Keepmoat Homes Reviews, Keepmoat House Complaints, Keepmoat Problems

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