Have you complained to Keepmoat on their Facebook page only to notice that your comments have been deleted? Well don’t worry you are not the only one, it is standard  practice  to make all the nasty complaints go away. You might get even luckier and find that Keepmoat has blocked you from following them on Twitter or posting on their Facebook page. I see this has a good sign because clearly they don’t care what I write anymore, so that means they shouldn’t mind all the complaints I took screenshots of being published here.

Complaint about roof on Keepmoat house

Complaint about leaking roof and no ventilation in bathroom in a Keepmoat home

Fence collapsed

General complaint about staff and leaks in pipework

Lack of response from Keepmoat Homes regarding a problem with the a property

Nails found under lawn

Workmanship problems with work on council house renovation

Problems with door frame and long 5 month wait

Unknown context of complaint

Problem with kitchen and bathroom

Problems with drafts from windows and doors

Lack of a response from Keepmoat Homes

Lack of response, see complaint about about draught from windows and doors

Workmen left door unlocked after working on property

Deleting customer tweets/ignoring the complaint – sounds familiar.

Not a complaint but a reference to the Keepmoat Beware page, last time I checked Keepmoat had not responded to the question

Unknown problem

Problem with poor customer service from Keepmoat Homes

Issue regarding employment of security guards at their developments

Even after we have been told that new procedures have been put in place to ensure that complaints are responded to within 7 days people are still being ignored.

Posted 25/09/2014 – leaking roof since July, still not sorted.

Mortgage Offered Expired Before Complaint Resolved/ Delayed Response to Complaint

Keepmoat ignoring problem with missing door

Rude and ignorant staff Keepmoat staff

Not dealing with a complaint

Keepmoat must be really shite to be likened to Jimmy Savile

Leaking roof

Leaking roof for a year

Out of pocket because of Keepmoat

Problems with floorboards, guttering, boiler, sink…

Wouldn’t trust Keepmoat to build a dog house

Ongoing problems with render on house

See above image for more details

Gotta love what Keepmoat say they will do and what they actually do, from their Facebook page:

“We want you to take part in our online discussions, and we love it when you comment on our posts, but if you post something that some of the other users may find offensive or rude, we will remove it from the page. Please think of others before you post.”

So presumably all the deleted complaints are offensive or rude according to Keepmoat. What their Code of Conduct for their Facebook page should say is “If we are embarrassed by any complaint made by a customer it will be removed – we don’t like people reading negative things about us as it makes us look bad.”

DISCLAIMER: The complaints shown have not been checked for accuracy and we make no claims of their validity. The complaints are shown here as Keepmoat remove complaints from their Facebook page and we believe that in the interest of honesty and fairness these complaints shouldn’t be hidden from public view. We have had our own complaint removed from their Facebook page without it being resolved.

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